Effective date: 29 August 2026
GSS Education welcomes feedback and takes complaints seriously. This policy covers concerns about our education counselling, enrolment support, customer service, privacy handling and website information.
How to complain
Email enquiry@gss.net.au with “Complaint” in the subject line, or write to GSS Education, Suite 8, Level 4, 377–383 Sussex Street, Sydney NSW 2000, Australia. Please include your name, contact details, a description of the issue, relevant dates, and the outcome you are seeking.
What happens next
We will acknowledge your complaint within five business days, investigate it fairly, and aim to provide a written response within 30 days. If we need longer, we will tell you why and provide an expected response date.
If your complaint concerns an education provider, insurer, accommodation provider, translator or another third party, we may help direct it to the appropriate organisation, but that organisation remains responsible for resolving its own service complaint.
If your complaint is about privacy and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.